Bravi-AI
AI Unified Inbox Platform
Industry
Ai saas
Scope
Timeline
10 weeks
Status
Production Live
An intelligent, unified communications inbox connecting WhatsApp, Email, Instagram, and more, equipped with automated AI responses, real-time agent chat, and smart data infrastructure.
Businesses struggled to manage customer messages across multiple platforms, causing delays and lost sales. They needed a single unified dashboard that could automate basic conversations while organizing multi-channel client inquiries.
THE SOLUTION
Built a full-stack CRM platform using Next.js, Python microservices, and RAG-powered AI agents. Integrated WhatsApp Business API, Twilio, and Meta APIs with real-time agent routing, AI-generated reply suggestions, and a visual analytics layer.
THE FEATURES
Multi-channel Inbox
Unified stream for WhatsApp, Email, and Instagram
AI Response Agents
RAG-powered agents that suggest and send context-aware replies
Real-time Routing
Seamlessly route complex queries to live team members
Custom Pipelines
Workflow automations triggered by client messages
THE METRICS
across 4 channels in one inbox
handles 7 out of 10 queries on its own
time dropped from hours to seconds
24/7 without a single person online
THE STACK
Next.js · Python · WhatsApp Business API · RAG · OpenAI · PostgreSQL · Socket.io · Twilio
Words from the Client
“aiGrowTek didn't just build us a platform — they understood the chaos we were drowning in and turned it into something elegant.”
Viktor Petrov
CEO, InboxFlow
From the very first call, they listened more than they pitched. The team moved fast, communicated clearly, and delivered something that genuinely changed how we operate day to day.